Leaving KiviHealth is a timing question before it’s a technology question. The platform sells prepaid packages that run as long as ten years, published from ₹12,000 plus 18% GST for one year, so the first thing to work out is how much prepaid value you’d strand by moving now. The second is the export, which KiviHealth’s public pages don’t document. Both have clean answers below.
If you haven’t actually decided to leave yet, start with the KiviHealth alternatives comparison instead. That post weighs the options. This one is for the clinic that has picked a destination and wants the move to go quietly.
Key takeaways
- KiviHealth publishes flat packages: ₹12,000 + GST for 1 year up to ₹75,000 + GST for 10 years. Longer terms drop the effective rate to roughly ₹625 a month.
- Prepaid years change the switch math. Leaving a 3-year package after year one strands about ₹16,700 of prepaid value, assuming no refund.
- No self-serve bulk export is documented on KiviHealth’s public pages. Send the 5 export questions below in writing before you plan a date.
- Run a 60–90 day overlap either way. New visits start clean; old records stay reachable.
- Patient Square’s Assist plan is ₹1,599 per clinician per month on annual billing + 18% GST; the bundled AI EHR arrives at ₹2,399 (Copilot).
The prepaid-package math comes first
KiviHealth, now branded Jio KiviHealth after Netmeds acquired it in 2019, prices differently from most Indian clinic software. Instead of a monthly per-doctor fee, its pricing page lists flat packages: ₹12,000 for one year, ₹17,000 for two, ₹25,000 for three, ₹38,000 for five, ₹60,000 for seven, ₹75,000 for ten, all plus GST. The page doesn’t state a per-doctor basis, so a multi-doctor clinic should confirm what it’s actually buying.
Those long packages are the loyalty mechanism. They’re also the exit cost. Here’s the straight-line math on what leaving after year one strands, assuming no refund (refund terms aren’t published; ask):
| Package (ex-GST) | Effective monthly rate | Prepaid value stranded if you leave after year 1 |
|---|---|---|
| 1 year, ₹12,000 | ₹1,000 | ₹0 at term |
| 2 years, ₹17,000 | ₹708 | ~₹8,500 |
| 3 years, ₹25,000 | ₹694 | ~₹16,700 |
| 5 years, ₹38,000 | ₹633 | ~₹30,400 |
| 7 years, ₹60,000 | ₹714 | ~₹51,400 |
| 10 years, ₹75,000 | ₹625 | ~₹67,500 |
Arithmetic from KiviHealth’s published package prices, July 2026. Straight-line assumption; confirm refund terms with the vendor.
Read your own row honestly. A two-chair clinic in Nashik three years into a five-year package is staring at a real stranded amount, and “wait for renewal” might be the right answer. But weigh it against the monthly cost of the problem pushing you out. If your evenings go to typing notes, that has a price too, and it recurs.
What comes out of KiviHealth when you leave?
Here’s the honest state of it: we couldn’t find a documented, self-serve bulk export on KiviHealth’s public pages, and we’re not going to pretend one exists or claim one doesn’t. What the public materials do show is a template-driven EMR, per-patient prescription sharing as PDFs from the doctor app, and migration support for bringing records into the platform. Imports being normal cuts both ways; vendors move data in this market all the time. You just need the reverse direction confirmed.
So the first concrete step of this migration is an email, not a login. Send KiviHealth support these five questions and keep the thread:
- What does a complete export of my account include, patient by patient?
- In what format does it arrive, and is clinical history structured or PDF?
- How long does the export take from request to delivery?
- What happens to my records once the subscription lapses?
- Is there a charge for any of this?
Their answers decide your timeline. Structured export in a week: plan a fast cutover. PDFs only, or silence: extend the overlap and front-load your busiest repeat patients, pulling their records first so the top of your OPD is covered before the long tail.
The overlap plan when the export is uncertain
Run both systems for 60 to 90 days, and keep KiviHealth read-only from your switch date. Nothing about that changes with export uncertainty. What changes is the order of work.
Week one, work the head of the distribution. Most clinics see a familiar core: the diabetics, the hypertensives, the families who come for everything. Identify your 200 most frequent patients and make sure their essentials, ongoing medication, allergies, and last prescription, exist in the new system before their next visit, even if that means saving per-patient PDFs from the app. It’s tedious for an afternoon. It buys you a calm first month.
From day one, every new consult documents itself. The AI Medical Scribe by Patient Square is one module inside Practice Copilot, our AI platform for the whole practice, and it listens during the visit and hands back a structured SOAP note, ICD-10 suggestions, and a prescription draft, ready to review and sign about two minutes after the visit. The consult can run in Hindi, Marathi, or mid-sentence Hinglish; the note comes out in clean clinical English. Because the record rebuilds at OPD speed, the imported history matters less with every passing week.
Only close the KiviHealth account once three things are true: the export answers arrived in writing, the overlap window passed without you needing edit access, and one billing cycle closed cleanly on the new side.
Flat packages against a per-clinician ladder
The price comparison is lopsided in an interesting way, so let’s state it plainly instead of hiding it.
On record-keeping alone, KiviHealth wins. Its one-year package works out to about ₹1,000 a month ex-GST, and the ten-year package drops that near ₹625. Patient Square’s Assist plan is ₹1,599 per clinician per month on annual billing, ex-GST, which is about ₹1,887 once 18% GST is added. Copilot, with the bundled AI Copilot EHR and WhatsApp messaging, is ₹2,399 ex-GST. Nobody switches to us to save on the licence line.
What the difference buys is the writing. KiviHealth’s EMR is template-driven; its own materials pitch templates that minimise typing, and templates do help. But a template still needs a doctor filling it while the queue builds. An ambient scribe removes that step: you talk to the patient, the note drafts itself, you review and sign. Unlimited visits, no per-note charges, no setup fee, on every plan. The full ladder, including what Autopilot adds, is on the India pricing page, and the 7-day trial fits inside your overlap window; run it on your heaviest OPD day, not a quiet one.
We think the fair way to frame it: KiviHealth prices the record, Patient Square prices the record plus the labour of writing it. Compare against what your evenings are worth, not licence against licence.
When KiviHealth is the better fit
Stay on KiviHealth if the budget line rules and typing doesn’t bother you. A flat ₹12,000-a-year package covering EMR, billing, inventory, and SMS tools is genuinely hard to beat on price, and if your notes get written adequately inside their templates, your problem is already solved. The long packages reward exactly that clinic.
Stay, for now, if you’re deep into a multi-year package and the stranded value dwarfs the pain. Mark the renewal date, send the export questions this month anyway, and revisit with the answers in hand.
Switch when documentation is the bottleneck the templates never fixed: one-line notes at 9pm, records that wouldn’t stand up in a dispute, a register that’s thinner than your patient load deserves. That’s the specific problem an ambient scribe removes. How we handle the data, audio processed in memory and discarded once the note drafts, DPDP Act 2023 standards, and ABDM on the roadmap rather than claimed, is on the security page. When the timing works,